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Official Apple Support

Details: Apple support is here to help. Learn more about popular topics and find resources that will help you with all of your Apple products.

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How to create a new Apple ID

Details: From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > Sign In. Then click Create New Apple ID. Follow the onscreen steps. The email address you provide will be your new Apple ID.*. Enter your credit card and billing information, then click Continue.

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How to cancel a subscription from Apple

Details: Cancel a subscription on your Mac. Open the App Store app. Click the sign-in button or your name at the bottom of the sidebar. Click View Information at the top of the window. You might be asked to sign in. On the page that appears, scroll until you see Subscriptions, then click Manage. Click Edit next to the subscription that you want.

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Set up your iPhone, iPad, or iPod touch

Details: Activate your device. You need to connect to a Wi-Fi network, a cellular network, or iTunes to activate and continue setting up your device. Tap the Wi-Fi network that you want to use or select a different option. If you're setting up an iPhone or iPad (Wi-Fi + Cellular), you might need to insert your SIM card first.

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How to erase your iPhone, iPad, or iPod touch

Details: If you don't remember your passcode for your iPhone, iPad, or iPod touch, or your device is disabled, learn what to do. If you forget your Screen Time passcode, you need to erase your device, then set it up as a new device to remove the Screen Time passcode. Restoring your device using a backup won't remove the Screen Time passcode.

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How to erase an Intel-based Mac

Details: Use Disk Utility to erase your Mac. Start up from macOS Recovery: Turn on your Mac, then immediately press and hold these two keys until you see an Apple logo or other image: Command (⌘) and R. If asked, select a user you know the password for, then enter their administrator password. From the utilities window, select Disk Utility and click

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If you forgot your Apple ID password

Details: On your Mac. Choose Apple menu > System Preferences, then click Apple ID. Click Password & Security. If you're asked to enter your Apple ID password, click "Forgot Apple ID or password" and follow the onscreen instructions. You can skip the …

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Restore your iPhone, iPad, or iPod to factory settings

Details: Make sure that your Mac or PC is updated. If you're using iTunes, make sure that you have the latest version. If you want to save the information on your iPhone, iPad, or iPod, make a backup. Go to Settings > [your name] > Find My, tap Find My iPhone, then turn it off.

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If your iPhone, iPad, or iPod touch won't turn on or is

Details: Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen. iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.

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Move your content to a new Mac

Details: Move your content to a new Mac. Use Migration Assistant to copy all of your documents, apps, user accounts, and settings to a new Mac from another computer. Migration Assistant copies all of your files from your old Mac to your new Mac so that you don't have to copy them manually. If your files are currently on a PC, follow the PC migration

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If you forgot the passcode on your iPhone, or your iPhone

Details: If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.

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Move your data from a Windows PC to your Mac

Details: On your Mac, follow the onscreen prompts until you get to the migration pane of the assistant. Select the option to transfer your information “From a Windows PC,” then click Continue. When prompted, enter an administrator name and password. Click Continue to close any other open apps.

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How to remove Activation Lock

Details: Unlock on the web. To remove Activation Lock from a device that's not in your possession, follow the steps below. If you purchased a device that's protected by Activation Lock, ask the previous owner to follow these steps. From a web browser, sign in to iCloud.com with your Apple ID. Go to Find iPhone. Click All Devices at the top of the screen.

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How to reinstall macOS

Details: Reinstall macOS. Select Reinstall macOS from the utilities window in macOS Recovery, then click Continue and follow the onscreen instructions. Follow these guidelines during installation: If the installer asks to unlock your disk, enter the password you use to log in to your Mac. If the installer doesn't see your disk, or it says that it can't

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Update to the latest version of iTunes

Details: If you downloaded iTunes from Apple's website. Open iTunes. From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Follow the prompts to install the latest version. If Check for Updates isn't an option in the Help menu, then …

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How to scan documents on your iPhone, iPad, or iPod touch

Details: Open Notes and select a note or create a new one. Tap the Camera button , then tap Scan Documents . Place your document in view of the camera. If your device is in Auto mode, your document will automatically scan. If you need to manually capture a scan, tap the Shutter button or one of the Volume buttons. Then drag the corners to adjust the

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If you forgot your Apple ID

Details: From your Apple ID account page. Go to your Apple ID account page and click Forgot Apple ID or password. When you're asked to enter your Apple ID, click "Look it up." Enter your first name, last name, and email address. If you enter the wrong email …

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Take a screenshot on your iPhone

Details: How to take a screenshot on iPhone models with Touch ID and Side button. Press the Side button and the Home button at the same time. Quickly release both buttons. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.

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What to do before you sell, give away, or trade in your

Details: Reset NVRAM. Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. Release the keys after about 20 seconds. This clears user settings from memory and restores certain security features that might have been altered. Learn more about resetting NVRAM or PRAM.

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How to sign in to Find My iPhone on iCloud.com

Details: If you go to icloud.com and sign in with your Apple ID and password, you may be asked to enter a code sent to a trusted device. To continue without entering a code, click the Find iPhone button under “Or get quick access to.”. Note: You should set up multiple methods of verifying your identity in case one of your devices is lost or stolen.

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How to move apps and create folders on your iPhone, iPad

Details: Organize your apps. Touch and hold any app on the screen, then tap Edit Home Screen . Now you can drag any app to another spot, including the Dock at the bottom of the screen. On iPhone X and later, tap Done to save. On iPhone 8 and earlier, press the Home button.

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Authorize or deauthorize your computer for iTunes Store

Details: Before you authorize a Mac, update it to the latest version of macOS.On a PC, update to the latest version of iTunes for Windows. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows. Sign in with your Apple ID.

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How to create a bootable installer for macOS

Details: Plug the bootable installer into a Mac that is connected to the internet and compatible with the version of macOS you're installing. Turn on your Mac and continue to hold the power button until you see the startup options window, which shows your bootable volumes. Select the volume containing the bootable installer, then click Continue.

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How to uninstall iOS beta software

Details: Members of the Apple Beta Software Program, Customer Seed Program, and Apple Developer Program can try iOS beta releases. This article explains how to go back to the latest publicly-released version of iOS if you installed a version of iOS beta and no longer want it.

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How to back up your Mac

Details: How much space do I need for a backup? To see the size of a specific file or folder, click it once and then press Command-I. To see storage information about your Mac, click the Apple menu in the top-left of your screen. Choose About This Mac and click the Storage tab. For Time Machine backups, it's good to use a drive that has at least twice

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How to use account recovery when you can’t reset your

Details: In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to

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Restore your iPhone, iPad, or iPod touch from a backup

Details: Restore your device from an iCloud backup. Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup. Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.

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What to do before you sell, give away, or trade in your

Details: If you have a new iPhone, iPad, or iPod touch, you can use Quick Start to automatically transfer information from your old device to your new device if you're using iOS 11 or later. Use iCloud, iTunes, or the Finder to transfer information to your new device if you're using iOS 10 or earlier.. If your phone number will change with your new device, add additional trusted phone numbers to your

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How to wirelessly charge your iPhone

Details: Wireless charging uses magnetic induction to charge your iPhone. Don't place anything between your iPhone and the charger. Magnetic mounts, magnetic cases, or other objects between your iPhone and the charger might reduce performance or damage magnetic strips or RFID chips like those found in some credit cards, security badges, passports, and key fobs.

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Move from Android to iPhone, iPad, or iPod touch

Details: Choose your content and wait. On your Android device, select the content that you want to transfer and tap Next. Then — even if your Android indicates that the process is complete — leave both devices alone until the loading bar that appears on your iOS device finishes. The whole transfer can take a while, depending on how much content you

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Add an email account to your iPhone, iPad, or iPod touch

Details: Go to Settings > Mail, then tap Accounts. Tap Add Account, tap Other, then tap Add Mail Account. Enter your name, email address, password, and a description for your account. Tap Next. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap Done to complete your account setup.

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Learn how to force restart your iPod

Details: iPod nano (7th generation) Press and hold both the Sleep/Wake and Home button until the screen turns off. Then wait a few seconds for your device to restart. Still need help? Plug your iPod into power, then try again.

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How to find saved passwords on your iPhone

Details: View saved passwords in Settings. Tap Settings, then select Passwords. In iOS 13 or earlier, select Passwords & Accounts, then tap Website & App Passwords. Use Face ID or Touch ID when prompted, or enter your passcode. To see a password, select a website. To delete a saved password, tap Delete Password. To update a password, tap Edit.

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How to get old versions of macOS

Details: Open the disk image, then open the .pkg installer inside the disk image. It installs an app named Install [ Version Name ]. Open that app from your Applications folder to begin installing the operating system. macOS Sierra 10.12 can upgrade El Capitan, Yosemite, Mavericks, Mountain Lion, …

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How to make Apple Card payments

Details: Open the Wallet app on your iPhone and tap Apple Card. Tap to pay. Choose a payment amount and tap Pay Now. Tap your bank account, then turn Apple Cash on or off. Tap the Back button, then authenticate with Face ID, Touch ID, or passcode to make a payment. If you don't have an Apple Cash account, learn how to set one up.

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How to set up a Personal Hotspot on your iPhone or iPad

Details: Wi-Fi. On the device that you want to connect to, go to Settings > Cellular > Personal Hotspot or Settings > Personal Hotspot and make sure that it's on. Then verify the Wi-Fi password and name of the phone. Stay on this screen until you’ve connected your other device to the Wi-Fi network. On the device that you want to connect, go to

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How to reset your AirPods and AirPods Pro

Details: Open the lid of your charging case. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the "i" icon next to your AirPods. (If you don't see your AirPods in Settings > Bluetooth, just go to the next step.) Tap Forget This Device, and tap again to confirm. With the lid open, press and hold the setup button on the back of the

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How to pair your Apple Watch with a new iPhone

Details: Unpair your Apple Watch from your old iPhone.Then choose one of these options depending on when you set up your new iPhone: If you just restored your new iPhone from a recent backup, pair your devices.Make sure that your iPhone and Apple Watch are up to date, otherwise you might not see your backup in the list. When you're asked, restore from a watch backup.

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How to forward SMS/MMS text messages from your iPhone to

Details: When someone sends you an SMS or MMS message on your iPhone, it appears as a green bubble. iMessages appear as blue bubbles. When you set up Text Message Forwarding, you can send and receive the SMS and MMS messages from your iPhone on any Mac, iPad, or iPod touch that meets the Continuity system requirements.

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Remove or switch the SIM card in your iPhone or iPad

Details: To pop open the SIM tray, insert a paper clip or a SIM-eject tool into the hole beside the tray. Push in, towards the iPad, but don’t force it. If you're having difficulty ejecting the SIM tray, take your device to your carrier or an Apple Store for assistance. After you remove your SIM card from the tray, notice the notch in one corner of

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How to use Wallet on your iPhone, iPod touch, and Apple

Details: With Wallet, you can use passes on your iPhone to check in for flights, get and redeem rewards, get in to movies, or redeem coupons. Passes can tell you the balance on your coffee card, your coupon’s expiration date, your seat number for a concert, and more.

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Change your Apple ID country or region

Details: Use your computer to change your region. Open the Music app or iTunes. In the menu bar at the top of the screen or the top of the iTunes window, click Account, then click View My Account. Sign in with your Apple ID. On the Account Information page, click Change Country or Region. Select your new country or region.

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Using app-specific passwords

Details: Sign in to your Apple ID account page. In the Security section, click Edit. In the App Specific Passwords section, click View History. Click next to a password you want to delete, or Revoke All. After you revoke a password, the app using that password will be signed out of your account until you generate a new password and sign in again.

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How to clean your AirPods, AirPods Pro, AirPods Max, and

Details: Clean the cushions and headband of your AirPods Max. In a clean container, mix 1 tsp. (5 mL) of liquid laundry detergent into 1 cup (250 mL) of water. Remove the cushions from the ear cups. When you clean the headband, hold your AirPods Max upside down to prevent liquid from flowing into the headband attachment point.

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Unpair and erase your Apple Watch

Details: Keep your Apple Watch and iPhone close together as you unpair them. Open the Watch app on your iPhone. Go to the My Watch tab and tap All Watches. Tap the info button next to the watch that you want to unpair. Tap Unpair Apple Watch. For GPS + Cellular models, choose to keep or remove your cellular plan. If you want to pair your Apple Watch and

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How to view and pay Apple Card Monthly Installments

Details: An Apple Card account with enough available credit to cover the cost of your new device. 3. Make sure your device has the latest version of iOS or iPadOS, or macOS. On iOS 13.1 or earlier, you can't see your installment details and Total Balance includes the total amount you finance. 4 Apple Card Family participants can make a purchase using Apple Card Monthly Installments if the account owner

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How to reinstall macOS – Apple Support (UK)

Details: Reinstall macOS. Select Reinstall macOS from the utilities window in macOS Recovery, then click Continue and follow the onscreen instructions. Follow these guidelines during installation: If the installer asks to unlock your disk, enter the password you use to log in to your Mac. If the installer can't see your disk or notifies you that it can

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How to find your lost AirPods, AirPods Pro, or AirPods Max

Details: If your AirPods are near any of your Apple devices and connected to Bluetooth, you can play a sound to help you find them from iCloud.com or the Find My app.Your AirPods play a sound that gets gradually louder for two minutes, or until you tell them to stop.

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